Course 1 - English for Hotel Management
20 lessons per week, each lesson: 45 minutes
Duration – 3 weeks
Minimum group size – 5
Maximum group size – 12
Platform – ZOOM
Hotel Management is about decisions, capitalising on a situation and making the most of your workforce. Keeping this in mind, we offer a specialised course wherein a learner can make use of the ‘right word’ in the English language, where quality management is concerned. The role of the manager is essential because it acts as a link between staff and senior management. Our highly qualified instructors are well aware of the fact that a good understanding of the English language is vital in this role and that managers must be able to communicate effectively at both levels.
Module 1 – Introduction to Hotel Management
The introductory course module focuses on outlining the hospitality industry in general, with specific focus on hotel management.
Module 2 – Dealing with Front Office Operations
Module 2 analyses the primary functions of reception desks wherein participants will be requested to understand how these functions are split between front and back offices. This module will demonstrate how to build confidence in dealing with foreign visitors and organisations. During this module participants will acquire knowledge on guided tours in English and planning basic tours.
Module 3 – Housekeeping, Maintenance and Security
This module will convey an overview of housekeeping, maintenance and security duties/responsibilities.
Module 4 – Managing Food and Beverage Operations
Course content in Module 4 centres on the food and beverage operations. This module will also evaluate the customer’s needs and the current market in general.
Module 5 – Human Resource Management
In this module candidates will learn that a company’s most valuable asset is its employees therefore building and maintaining strong teams is crucial. This module will also give an insight to the procurement process; candidates are guided through a set of essential training techniques.
Module 6 – Marketing and Advertising
To conclude, the final module entails marketing and advertising. This topic will introduce the marketing mix, hotel pricing strategies and how to establish a target market.