Course 1 - English for Hotel Management

20 lessons per week, each lesson: 45 minutes 

Duration – 3 weeks 

Minimum group size – 5

Maximum group size – 12

Platform – ZOOM

Hotel Management is about decisions, capitalising on a situation and making the most of your workforce. Keeping this in mind, we offer a specialised course wherein a learner can make use of the ‘right word’ in the English language, where quality management is concerned. The role of the manager is essential because it acts as a link between staff and senior management. Our highly qualified instructors are well aware of the fact that a good understanding of the English language is vital in this role and that managers must be able to communicate effectively at both levels.

Course Overview

Module 1 – Introduction to Hotel Management

The introductory course module focuses on outlining the hospitality industry in general, with specific focus on hotel management. 

Module 2 – Dealing with Front Office Operations

Module 2 analyses the primary functions of reception desks  wherein participants will be requested to  understand  how  these functions are split between front and back offices. This module will demonstrate how to build confidence in dealing with foreign visitors and organisations. During this module participants will acquire knowledge on guided tours in English and planning basic tours.

Module 3 – Housekeeping, Maintenance and Security

This module will convey an overview of housekeeping, maintenance and security duties/responsibilities. 

Module 4 – Managing Food and Beverage Operations

Course content in Module 4 centres on the food and beverage operations. This module will also evaluate the customer’s needs and the current market in general.  

Module 5 – Human Resource Management

In this module candidates will learn that a company’s most valuable asset is its employees therefore building and maintaining strong teams is crucial.  This module will also give an insight to the procurement process; candidates are guided through a set of essential training techniques.

Module 6 – Marketing and Advertising

To conclude, the final module entails marketing and advertising.  This topic will introduce the marketing mix, hotel pricing strategies and how to establish a target market.