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Link School of English

Learn English in Malta

 

E-Learning Courses for the Tourism Workforce


 Terms and Conditions - General

Enrolment

To enrol with the school for a course the enrolment form must be completed. Any allergies or medical conditions must be indicated. Upon receipt of the enrolment form the student will be sent a confirmation of enrolment and invoice for the total cost.

Full payment of the total invoice value must be paid by not less than 30 days prior to the arrival in Malta.
If a student enrols in less than 30 days prior to arrival in Malta, the total cost on the invoice must be paid in full upon confirmation. Post booking voucher will not be issued unless payment is received in full.

Payment for accommodation in residence or hotel is subject to conditions stipulated at the time of booking.
Terms of enrolment for groups will be agreed upon through correspondence prior to the booking.

 

VISA

Link School of English offers assistance in visa applications when applicable. Should you require assistance with your visa please speak to the Welfare Manager.  Full documentation must be presented by the student to the Visa Office.  Should the visa be refused through the student’s negligence for whatever reason, Link School of English is not obliged to refund any tuition of accommodation fees. Student must present a written proof of refusal of visa.

 If you are in Malta on a study visa and your level of attendance falls below the 80% benchmark, the School is duty bound to report you to the government immigration authority and provide them with your attendance record, here again no refunds are due. If you are unable to attend lessons because you are sick, a medical certificate must be provided on the first day following your absence.

 

Acceptable forms of payment

Fees and costs are payable in EUROS by Credit Card or Bank Transfer.  Credit Card payments must include an additional 3% to cover Credit Card fees.  When paying by Bank Transfer, bank charges must be added to the cost of the course fees.

Link School of English bank details:

HSBC BANK MALTA PLC

HIGH STREET,

SLIEMA,   MALTA

ACC. NO. : 006 0607 68001

SWIFT CODE: MMEB MTMT

SORT CODE: 44060

IBAN:  MT32MMEB44060000000006060768001

 

Cancellation and refund

  • In the event of cancellation within 30 days of the date of arrival in Malta the total invoice value is non-refundable.
  • In the event of a student terminating their course during the time of the course the amount paid is non-refundable.
  • No cancellation is accepted for accommodation bookings in residence or hotel.
  • Cancellation terms for groups will be agreed upon by correspondence prior to booking.

Examination Preparation Courses

Students wishing to sit for external examinations (IELTS, TOEFL, Cambridge examinations) whilst in Malta, must book through the appropriate examination centre. Please contact our Director of Studies for assistance in applying and for advice. Students should take into account examination dates when booking their English language course.

 

Class Size

Link School of English aims to maintain small class sizes.  The maximum class size is 12 for adults (aged 20 years and over),    15 for teenagers (aged 13-19 years) and kids (aged 8-12 years).

 

 

 

Timetable

Link School of English reserves the right to determine the time of day of students lessons.  Students should be aware that they may have lessons in the morning on one day and/or lessons in the afternoon on the following day.  All reservations must include tuition. Morning lessons start at 09:00hrs. Afternoon lessons start at 13:00hrs. Students may start tuition on any day of the week. Lessons are held in both the morning and the afternoon depending upon availability, the course booked and the level of the student. A lesson lasts 45 minutes.  Usually students will have 2 lessons together lasting 1 hour and 30 minutes.  This is called a module.  After the first module, students have a 30 minute break. Minimum course length is 1 week. Total tuition days per week is  5 days. One to One lessons will take place at the time indicated by our Director of Studies.

 

Level of English

Link School of English reserves the right to place students in the level appropriate for them as deemed by the placement test and students individual needs.

 

Change of level

Students who wish to change level during their course should speak with their teacher, who will discuss this with the Academic Department.  The Director of Studies will then speak with the student and process the request.  Link School of English reserves the right to not accede to the change of level request if deemed inappropriate. The student would be obliged to purchase a new book for the new level.

Study Material and Books

Study material and books are not included in the tuition price. Students are obliged to purchase a textbook at each level. If the package programme purchased includes one book, the student is still obliged to purchase another book once the class level changes. The teacher will also provide occasional hand outs. The textbook is handed out on the second day of the course.

 

Lending Library

Reading books may be borrowed from the school library against a deposit.

 

Reduced Hours Procedure

In the event that the class number of students is three or lower, Link School reserves the right to reduce the number of lessons:

From 20 group lessons to 10 lessons 3:1, 2:1, 1:1

From 30 group lessons to 15 lessons 3:1, 2:1, 1:1

 

Internships

A booking of an English course with a minimum of 2 weeks is compulsory, against payment, when booking a work placement.  Minimum requirement for work placement is from 1 to 4 months. Accommodation against payment is provided in our self catering residence.

School Attendance

Attendance in class is compulsory.  Students who are unable to attend lessons due to sickness should inform their host family and the school by calling on +21 384 825 and sending an e-mail to dos@linkenglishschool.com.  Persistent lack of attendance will be deemed as a reason for expulsion.

Students must provide a medical certificate in cases of absence for more than 1 day. The certificate of attendance will reflect the percentage of the lessons attended. The certificate of attendance will not be issued if attendance is less than 80%. Persistent lack of attendance will be deemed as a reason for expulsion.

Certificate of Attendance

A Certificate of Attendance will be awarded to the student on the last day of the course by the Director of Studies. Certificates will not be issued for students who miss more than 20% of their course.

 

Accommodation

  • Host Family

Students must familiarise themselves with the Host Family Guidelines in the Student Manual before the start of their stay. The Guidelines are provided on confirmation of booking. Any damage caused to property owned by the school or any of its appointed outlets has to be paid directly by the student before departure. Shared room implies twin, triple or quadruple.  The room may be shared with other students.

 

  • Self-catering Premises

Students must familiarise themselves with the Self Catering Premises Guidelines in the Student Manual before the start of their stay.  A refundable deposit of €100 per student will be collected by Link School of English on the first day of study, when staying in apartments.  The deposit will be refunded to the student on the day of departure once an inspection is carried out with inventories to evaluate any damage. Rooms in the self-catering accommodation may be twin, triple or quadruple and shared with other students. Standard Check In: 15:00 hours Standard Check Out: 09:00 hours. Check In and Check Out times may be changed upon request but subject to the discretion of the school. Minors are not allowed to reside in apartments unless they are accompanied by their parents or guardians. Minors must never be left in the premises unattended. Inspection visits may be carried out at random during the stay.

 

  • Hotels

Students staying at hotels must abide by the Regulations imposed by the hotel. A damage deposit may be applicable prior to checking-in.

 

Meals

Self-catering – no meals are included

Half Board basis – breakfast and dinner are included

Full Board basis – breakfast, packed lunch and dinner are included

Meals provided by host families include:

  • Continental Breakfast-Tea/Coffee/Juice, Cereal/Toast with butter, ham/cheese/ jam
  • Packed lunch includes two filled sandwiches or rolls, fruit, and water
  • Dinner includes a hot meal with dessert and water

Supplements apply for any special dietary requirements

 

Environmental Contribution Tax

 Students of 18 years of age and over, are bound to pay €0.50 per person per night for Environment Contribution Tax. However the maximum amount paid by one student amounts to €5.00 for each continuous stay.    Copy of Passport or Identity Card is required for this reason. The copy of passport must be provided at booking stage. If accommodation is in Hotel, a copy of passport or identity card must also be provided to the Hotel.

 

Damages

Any damage caused to property owned by the school or any of its appointed outlets/premises has to be paid directly by the student before their departure.

 

Leisure Programme/Activities

Link School of English reserves the right to make amendments to leisure programmes and activities due to weather conditions or any other reason beyond the school's control. All excursions are weather-permitting.  No refunds are given if excursions are cancelled due to unfavourable weather or other conditions beyond our control. Furthermore, no refunds are applicable should the student fail to attend the activity for any reason.

 

Diving

If students wish to scuba dive it is necessary to provide a medical certificate and proof of insurance upon confirmation of the dive.

 

Airport Transfers

One way and two way transfers are available upon request.  Actual flight details (date, time and flight numbers) must be submitted when booking. Airport transfer on arrival (airport – accommodation) is compulsory when accommodation is reserved in self catering premises.

 

Minors

Apart from the General Terms and Conditions in this document, minors also have a separate set of Terms & Conditions to abide by.

 

Personal Holiday

If a long term student wishes to take a break from the course, the school must be informed at least 2 weeks prior to the study break.  The relevant form must be completed and can be collected from the office.  Students may take a 2 week study break in every 12 weeks. The school is not obliged to compensate for any missed lessons or accommodation. Should the student be in Malta with a visa, the CVU immigration authorities will be informed about the absence from the School.  A copy of the flight ticket will need to be provided, for CVU purposes. The amount of lessons missed will be reflected in the Certificate of Attendance at the end of the course.

 

School/Public Holidays

Link School of English is open from Monday to Friday and is closed on public holidays;

PUBLIC HOLIDAYS

 15th August, 13th December, 23rd December 2019 to 2nd January 2020, 10th February, 19th March, 31st March, 10th April,  1st May,  29th June, 8th September, 21st September, 8th December,  24rd December 2020 to 1st January 2021

If a student misses lessons during the above School/Public Holidays, LINK will provide ‘compensation lessons’ during the days that LINK is operating. This means that, before LINK closes for any School/Public Holiday, the number of lessons per day would be increased in order to cover the lessons that will be missed.  This is subject to the discretion of the School, and only if possible.

 

Learner Dismissal Policy and Expulsion

Link School of English reserves the right to ask students to leave the course and/or accommodation due to unacceptable behaviour, misconduct or unjustified absence.  In this situation no refund of fees will be made and any extra costs incurred by the school on the behalf of the student will be charged to the student (including travel expenses).  Repatriation is at student’s own expense. The school expects all of the students to be polite and considerate towards other students, members of staff and host families at all time. The School does not tolerate any form of bullying and discrimination as a consequence of race, creed, skin colour, sexual orientation, political beliefs and mental and physical disadvantage.

The following instances constitute enough grounds for immediate expulsion without forewarning and without refund:

 

  • When a student poses a realistic threat to the safety and well being of others, through words or actions or both
  • When a student is found carrying guns, knives, or other instruments which may jeopardise the safety of others
  • When a student is found to be in possession of drugs or under the influence of drugs
  • When a student does not comply to the Equal Opportunities Policy and the Sexual Harassment Policy
  • When a student is caught stealing or vandalising school property
  • When a student may in any way, tarnish the sound reputation of Link School of English or its partners

A verbal warning will be given prior to dismissal in the following cases:

  • A student who misbehaves or distracts others during class
  • A student whose constant tardiness disrupts the lesson flow
  • A student caught smoking within the school premises
  • A student who does not respect the school’s Health & Safety procedures

 

Compliance with laws including substance abuse, motor accidents and procedures in case of arrest

Students must be aware that Smoking is not allowed in public areas. The legal drinking age in Malta is 17. Students may not purchase or consume alcohol if they are younger than 17 years of age. It is illegal to drink alcohol in the streets. Drug possession (e.g. cannabis, LSD, ecstasy, amphetamines, Marijuana, etc.) in Malta, even for personal use, is a criminal offence. It is illegal to carry any sort of weapons, including knives.

 

Complaints

Concerns regarding accommodation, courses, activities or any other issue must be raised with the student welfare officer either verbally or in writing to sales@linkenglishschool.com during the students’ course.  Link School of English cannot be held liable for any complaint received after the students’ departure. Students are to file the complaint immediately the problem arises. Contact numbers are on the student cards and voucher provided. Students may also visit our offices during office hours.

Liability

Link School of English is not liable in case of accident, illness, loss or damage to personal effects or belongings.  Link School of English cannot be held responsible for any decisions taken by local authorities including decisions about issues of entry or extensions of VISA.

The school shall in no way be held responsible for any costs incurred due to lack of or insufficient insurance cover.  Link School of English reserves the right to be fully reimbursed for any medical or associated costs it may incur on the behalf of a student who requires urgent medical attention.

 

Insurance

It is compulsory that students take out a comprehensive health, accident, travel, life insurance policy which covers them for the entirety of the duration of their course.  It is also recommended that the insurance covers the student for cancellations, loss/theft of baggage and personal belongings, emergency evacuation and any other eventuality that may occur.

Health

Students suffering from any disability, illness or condition must inform the school in writing at least 2 weeks prior to their arrival in Malta. Upon arrival in Malta, it is recommendable to ensure that any allergies and/or medical conditions have been notified to the person hosting the student (if accommodated at a host family). Special dietary supplements will apply, if necessary.

Medical Assistance

Medical Assistance given to European students by the state hospital or state clinics is free of charge as long as the European Heath Insurance Card (EHIC) is presented. If the student is not in possession of a valid EHIC Card card, payment may be requested by the State Hospital and Clinic. If you are covered by a Health Insurance, you can make a claim. We strongly advise you to contact your insurers and their representatives in Malta, immediately the need to file a claim arises. Should you need any medical assistance during your stay, you may also you may contact our School doctors (doctor’s fee applicable) on the numbers provided in the welcome pack.

 

Personal Belongings

Link School of English will not be held responsible for the loss / theft or damage of students’ belongings.

Damages

The full cost of any damages caused to school property/accommodation or during services provided by the school or its subcontractors must be paid by the student. 

 

 

 

 

 

Policies

All students, agents and subsidiaries are bound to abide by the policies and rules of Link School of English.  The School’s policies and rules are available on the website, on the Notice Boards and in other literature provided.  Non-compliance may lead to the expulsion of the student from the school. Link School of English is an Equal Opportunities employer and as such expects all of its employees, service providers including Host Families and students to uphold both the Equal Opportunities Policy and the Sexual Harassment Policy of the School. Copies of both these Policies can be found throughout the School premises, on the website and are also available upon request.

Data Protection

All information collected by the school will be subject to the Data Protection Act of Malta.  In enrolling with Link School of English the student authorises and agrees to the processing of any personal data as well as the disclosure of such information to other companies and service providers within the Link School of English group.  Such disclosure will only be as deemed necessary for the successful provision of services and any associated purpose. Personal data including a copy of the student’s identification document must be kept by the school for the identification and recognition of the student, the processing of ECO tax submission, visa processing, banking and accounting purposes, statistical reports and other course related matters.  As per the School’s Data Protection Policy, the student’s data will be kept for as long as the student wishes to continue benefitting from it. The student may oppose, limit, amend or request the deletion of personal data by sending an e-mail to: info@linkenglishschool.com, as well as lodge a complaint with the competent authorities.

Photography and Filming

 A passport sized photo of the student must be submitted to the school on enrolment in order to include in the Student Card. Photographs taken by the school during the student’s educational stay in Malta may be used in promotional material.  If the student does not wish to have photographs or films of themselves used in such material they must inform the school in writing.

 

Force Majeure

Link School of English will not accept responsibility or liability in the event of inability to fulfil any of its obligations as a result of any event (s) outside of Link School of English’s reasonable control.  Such events include (but are not limited to) terrorist attacks, war or the threat of war, riots, industrial action, natural or manmade disasters, unusually adverse weather conditions, pandemics or any other event(s) that may classify Malta as an ‘at risk destination’. Link School may only operate subject to the enforcement or new regulations imposed by the Local Ministry of Education, Foreign Affairs and Health.

 

Jurisdiction

Any disputes that may arise between the student and Link School of English are subject to the laws of the Republic of Malta and the jurisdiction of the Maltese Courts.

 

Minors- These terms and conditions are in addition to the general terms and conditions.

 

Enrolment

Minor students are not allowed to enrol directly. Enrolments must be done through an adult (agent, parent, guardian, teacher or any other Entity recognised by Law). A copy of the adult’s  IDENTITY CARD is to be submitted with the enrolment form. If the applicant is a legal guardian, a copy of the Notarial Guardian Document is also to be submitted.

 

Maltese laws and legislation

The consumption of alcohol by students under the age of 17 is prohibited. Consumption or possession of illegal substances or drugs is against the law. Parents, legal guardians and students under the age of 18 will abide by Maltese laws and code of conduct.

 

Supervision

Students under the age of 18 who are accommodated in apartments/hotels/student-residence must be accompanied by a parent or guardian or foreign leader. Minors are not allowed to reside in such accommodations unattended.

 

Students under the age of 18 who are not accompanied by a parent or guardian or foreign leader will only be eligible to be accommodated in host families.

 

Students aged 15 or under are required to pay a supervision fee to the School, provided they are not accompanied by a parent or guardian or foreign leader.

 

Students aged 16 or over are not required to have supervision, however it is highly recommended. A disclaimer of responsibility form would need to be signed by such student’s parent or guardian indicating that no supervision is required. Document B/Ref: TC003 refers.

 

“Supervision” means that:

  • The student is accompanied to and from the school whenever necessary
  • The student is never left unaccompanied at the residence
  • Our School Representative will collect the student from the arrival lounge at the Malta International Airport (the cost of supervision does not include transportation costs)
  • Our School Representative will accompany the student during check-in at the departure lounge at the Malta International Airport (the cost of supervision does not include transportation costs)

 

Courses for minors do not include 24-hour supervision, however members of staff are available on a 24-hour basis should the student require assistance.

 

Student accompanied to and from school by the parent, guardian, teacher or any other Entity recognised by Law

When bringing the student to school and collecting the student from school each day, the parent, guardian, teacher or any other Entity recognised by Law, will be asked to present an identification document to the School Manager and to provide a copy of the document to the school. The document will be used for identification and recognition purposes for the security of the student.

 

Airport Procedures

Unaccompanied minors travelling alone to and from Malta will need to follow certain procedures on arrival and departure, in accordance with the airline’s regulations.  It is advisable that the adult/guardian becomes aware of such procedures and informs Link School of English of the requirements when the course booking is being confirmed. Costs may apply, depending on the requirements.

General Curfew

Unaccompanied minors are not allowed out without supervision unless the school receives written consent from the student’s parent or guardian.  School curfews may still apply.

Accompanied students must follow the direction of the foreign group leader or guardian and the School. 

 

Lessons and Attendance

Attendance in class is compulsory.  Students who cannot attend due to illness must inform their host family and the student welfare officer.  Missing lessons with no valid reason can lead to expulsion. Mobile phones must be turned off during lesson times. Food and drink may not be consumed in the classroom. Link School of English reserves the right to make amendments to time and location of lessons if circumstances beyond the schools control require it.

 

Class Size

Link School of English aims to maintain small class sizes.  The maximum class size is 15 for teenagers (aged 13-19 years) and kids (aged 8-12 years).

Group Size

Ratio of Supervisors to Learners shall be no less than 1:15 on the school’s premises, organised leisure activities and accommodation.

 

Behaviour
Link School of English strongly believes in non-discrimination and equal opportunities.  Students must show respect to others at all times.  Aggressive behaviour to others will not be tolerated.

Expulsion

Link School of English reserves the right to ask students to leave the course and/or accommodation due to unacceptable behaviour, misconduct or unjustified absence.  In this situation no refund of fees will be made and any extra costs incurred by the school on the behalf of the student will be charged to the student (including travel expenses). Repatriation is at student’s own expense.

Activities
Participation in all pre-arranged activities and excursions is compulsory. If a student is ill or does not wish to participate the school must have written permission from the parent or guardian clearly stating why the student is unable to attend.

Diving
Written parental consent is required for any students wishing to dive.  Proof of insurance and a medical certificate must also be provided upon confirmation of the dive.

Documentation
Students are provided with a student card on their first day and must carry this with them at all times.   Link School of English advises that students refrain from keeping passports or other important documentation on their person in case of loss.

Accommodation

When staying with a host family, students must abide by house rules at all times.  The student must not invite other people to the house without prior permission from the host family.

Students under the age of 18 who are not accompanied by a parent or guardian or foreign leader will only be eligible to be accommodated in host families.

 

Minors are not allowed to reside in apartments/hotels/student-residences unless they are accompanied by their parents or guardians. Minors must never be left in the apartment/hotel/student-residences unattended.

 

Complaints

Teenagers must follow the same complaints procedure as in the main terms and conditions.  If students encounter a problem during their stay it must be raised verbally or in writing prior to the end of their course.

Health

Students suffering from any disability, illness or condition must inform the school in writing at least 2 weeks prior to their arrival in Malta.

 

Liability

Link School of English is not liable in case of accident, illness, loss or damage to personal effects or belongings.  Link School of English cannot be held responsible for any decisions taken by local authorities including decisions about issues of entry or extensions of VISAs.

The school shall in no way be held responsible for any costs incurred due to lack of or insufficient insurance cover.  Link School of English reserves the right to be fully reimbursed for any medical or associated costs it may incur on the behalf of a student who requires urgent medical attention.

Insurance

It is strongly recommended that students take out a comprehensive health, accident and travel insurance policy which covers them for the entirety of the duration of their course.  It is also recommended that the insurance covers the student for cancellations, loss/theft of baggage and personal belongings, emergency evacuation and any other eventuality that may occur.

Data Protection

All information collected by the school will be subject to the Data Protection Act of Malta.  In enrolling the student with Link School of English the agent, parent, guardian, teacher or any other Entity recognised by Law, authorises and agrees to the processing of any personal data as well as the disclosure of such information to other companies and service providers within the Link School of English group.  Such disclosure will only be as deemed necessary for the successful provision of services and any associated purpose. Personal data including a copy of the student’s identification document must be kept by the school for the identification and recognition of the student, the processing of ECO tax submission, visa processing, banking and accounting purposes, statistical reports and other course related matters.  As per the School’s Data Protection Policy, the student’s data will be kept by the school for as long as the agent, parent, guardian, teacher or any other Entity recognised by Law, enrolling the student, wishes that the student continues benefitting from it. The  agent, parent, guardian, teacher or any other Entity recognised by Law may oppose, limit, amend or request the deletion of personal data by sending an e-mail to: sales@linkenglishschool.com, as well as to lodge a complaint with the competent authorities.

 

Photography and Filming

 A passport sized photo of the student must be submitted to the school on enrolment in order to include in the Student Card. Photographs taken during the student’s educational stay in Malta may be used in promotional material.  If the student does not wish to have photographs or films of themselves used in such material they must inform the school in writing. Minor students will not be photographed unless the school receives a written consent from the agent, parent, guardian, teacher or any other Entity recognised by Law.

 

Declaration (copies of ID cards of Parent/Guardian and Student must be attached)

We have read and understood the above points and agree to abide by them.

Signed (parent/guardian):           _______________________   Date:     _______________

IF SIGNATORY IS A GUARDIAN, COPY OF NOTARIAL GUARDIAN DOCUMENT MUST BE ATTACHED

Signed (student):                             __________________________           Date:     _______________

_______________________________________________________________________________________

Directors:    R. De Gaetano                                                                                                     Company RegistrationNumber:C14840                                                  G. De Gaetano                                                                                                                        Vat Registration Number:   MT 1022 9101

 

 

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